Sentiment Analysis
In one sentenceUsing AI to detect the emotion or attitude in text: positive, negative, neutral, frustrated, excited.
What it means
AI can read reviews, comments, emails or survey responses and tag the tone of each. At scale, it shows you how customers feel without reading every message.
How to use it
- Paste your last 50 reviews or survey answers and ask: "Group these by sentiment and theme. What are the top 3 complaints and top 3 compliments?"
- Before replying to a tense email, ask AI to read the tone and suggest a calm response.
Related terms
Natural Language Processing LLM
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