Knowledge Base
In one sentenceAn organized collection of information (FAQs, guides, policies, product docs) that people and AI can draw answers from.
What it means
A knowledge base used to be a help center for customers. Now it is also fuel for AI: the source a RAG system or support chatbot answers from.
How to use it
- Write down the answers you give over and over. That is the start of your knowledge base, and the first thing to give an AI assistant.
- Keep one source of truth for facts like pricing, so humans and AI give the same answer.
In evyAI
evyAI's own knowledge base lives at evyus.com/knowledgebase and is written so both people and AI tools can read it.
Related terms
Still fuzzy? Ask the evyAI agent to explain Knowledge Base with examples for your business.
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