Chatbot
In one sentenceA program you talk to in a conversation. Modern AI chatbots like ChatGPT and Claude are powered by LLMs.
What it means
Chatbots used to follow scripts and menus ("press 1 for billing"). AI chatbots understand open-ended questions and write fresh answers, which is why they feel so different.
A chatbot answers. An AI Agent goes further and takes actions on your behalf.
How to use it
- Use a chatbot like a thinking partner: ask follow-up questions, push back, ask for alternatives.
- Put an AI chatbot on your website to answer common questions from your own content (often built with RAG).
In evyAI
The evyAI agent is a chatbot that also searches a large contact and company database when you describe who you are looking for in plain English.
Related terms
Still fuzzy? Ask the evyAI agent to explain Chatbot with examples for your business.
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